Market & Customer Insights Specialist - MariBank
This role at MariBank focuses on driving customer insights through primary and secondary research within the fintech domain. You will design and execute surveys, interviews, and workshops to provide actionable recommendations to stakeholders. The position requires proficiency in tools like Qualtrics and MS Office, with a strong emphasis on storytelling and analytical communication. You will be responsible for monitoring competitor trends and tracking key metrics like NPS to improve customer experience.
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Experience
3+ years
Function
Research
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
This role at MariBank focuses on driving customer insights through primary and secondary research within the fintech domain. You will design and execute surveys, interviews, and workshops to provide actionable recommendations to stakeholders. The position requires proficiency in tools like Qualtrics and MS Office, with a strong emphasis on storytelling and analytical communication. You will be responsible for monitoring competitor trends and tracking key metrics like NPS to improve customer experience.
TAL's take
Solid role at a recognizable digital bank, clear responsibilities, and specific research methodology requirements.
The JD clearly defines the research methodologies, stakeholders, and specific software tools required for the role.
Must haves
- Bachelor’s Degree in Business, Marketing, Psychology or equivalent
- At least 3 years of relevant experience in customer research or customer experience
- Experience in banks, FinTech, research or consulting firms
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with survey programming platforms like Qualtrics or Alchemer
Tools and skills
About the company
MariBank is a digital bank under Sea Group, an established player in the fintech/banking space.