Customer Experience Specialist - Korean & English Speaker (Bangkok)
Agoda is seeking a Customer Experience Specialist in Bangkok to support Korean and English-speaking customers. The role involves managing high-volume inquiries, resolving booking issues, and meeting performance KPIs within a collaborative team. Candidates must be fluent in Korean and English and capable of working rotational shifts in a hybrid environment. The position offers significant growth opportunities within a major global travel brand.
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Experience
Experience not specified
Function
Support
Work mode
Hybrid, Thailand
Company
Tier 1
What you will work on
Agoda is seeking a Customer Experience Specialist in Bangkok to support Korean and English-speaking customers. The role involves managing high-volume inquiries, resolving booking issues, and meeting performance KPIs within a collaborative team. Candidates must be fluent in Korean and English and capable of working rotational shifts in a hybrid environment. The position offers significant growth opportunities within a major global travel brand.
TAL's take
Agoda is a strong Tier-1 employer, though the role is entry-level customer support with standard operational scope.
The JD is very clear regarding language requirements, shift expectations, and day-to-day responsibilities.
Salaries at Agoda
65.2 LPA average
Based on 9 Grapevine salary entries for Agoda.
Engineering
4 - 6 years
52 LPA average
Range: 52 - 52 LPA
Engineering
6 - 8 years | SDE3
58 LPA average
Range: 25 - 76 LPA
Other roles
6 - 8 years | SDE3
40 LPA average
Range: 40 - 40 LPA
Other roles
8 - 10 years
83 LPA average
Range: 83 - 83 LPA
Must haves
- Bachelor's degree
- Fluency in Korean and business level English
- Strong customer focus and problem-solving skills
- Ability to work rotational shifts including nights and holidays
- Ability to handle high volume inquiries via phone, email, and chat
About the company
Agoda is a major global travel technology brand and subsidiary of Booking Holdings.
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