Team Lead, Customer Support
Tailscale is looking for its first Singapore-based hire to build and lead a regional support team for their devtools platform. The role involves managing a team of 8-10 support engineers, establishing operational standards, and ensuring high-quality service for APAC users. Candidates must possess deep networking knowledge and have a proven background in technical support leadership within a SaaS environment. This role is a key strategic position for Tailscale's regional expansion and reports to the VP of Customer Engineering.
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Experience
6+ years
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
Tailscale is looking for its first Singapore-based hire to build and lead a regional support team for their devtools platform. The role involves managing a team of 8-10 support engineers, establishing operational standards, and ensuring high-quality service for APAC users. Candidates must possess deep networking knowledge and have a proven background in technical support leadership within a SaaS environment. This role is a key strategic position for Tailscale's regional expansion and reports to the VP of Customer Engineering.
TAL's take
High-quality opportunity as the founding hire for a fast-growing, well-regarded devtools company, with clear management and regional expansion responsibilities.
The JD is extremely crisp, detailing the regional expansion mandate, management expectations, and specific technical requirements for the role.
Must haves
- 6+ years experience in a technical support role within SaaS
- 2+ years experience in a leadership or management capacity
- Proven experience building teams or establishing operational processes in a new region
- Strong technical background in networking fundamentals including TCP/IP, DNS, firewalls, and routing
- Proficiency with identity management and SSO integrations
- Ability to manage and optimize support workflows
Tools and skills
Nice to have: k8s.
About the company
Well-funded startup backed by top-tier VCs like Accel and CRV, but currently lacks the massive scale or household name status of a Tier 1 global giant.