Assistant Manager - Agency Management, Recoveries North
SBI Card is hiring an Assistant Manager for Agency Management within their collections operations in North India. The role involves overseeing collections processes, managing third-party vendor performance, and driving resolution targets for an allocated portfolio. Candidates must possess strong credit card domain knowledge and experience with collection strategies. The position requires ensuring process hygiene, data security compliance, and effective stakeholder management.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
SBI Card is hiring an Assistant Manager for Agency Management within their collections operations in North India. The role involves overseeing collections processes, managing third-party vendor performance, and driving resolution targets for an allocated portfolio. Candidates must possess strong credit card domain knowledge and experience with collection strategies. The position requires ensuring process hygiene, data security compliance, and effective stakeholder management.
TAL's take
Solid role at a well-known, established financial services firm with clear ownership of collections operations.
The role is highly specific to agency collections management with well-defined accountabilities and KPIs.
Must haves
- Credit card knowledge
- Understanding of collection processes
- Ability to manage agency performance
- Field visit and compliance documentation
- Vendor due diligence and onboarding
Tools and skills
About the company
Major established credit card issuer, but lacks the specific engineering or tech-first brand status of Tier 1 global/India unicorns.
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