Customer Success Manager (SEA & ANZ)
Elsevier is seeking a Customer Success Manager for the SEA & ANZ region to drive product adoption and customer retention. The role involves managing the post-sale lifecycle, leading onboarding, and partnering with account managers to achieve strategic objectives. Candidates should be data-driven with strong communication skills and experience in managing subscription-based portfolios. The position focuses on providing actionable insights to customers and ensuring operational excellence through tools like Salesforce.
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Experience
Experience not specified
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
Elsevier is seeking a Customer Success Manager for the SEA & ANZ region to drive product adoption and customer retention. The role involves managing the post-sale lifecycle, leading onboarding, and partnering with account managers to achieve strategic objectives. Candidates should be data-driven with strong communication skills and experience in managing subscription-based portfolios. The position focuses on providing actionable insights to customers and ensuring operational excellence through tools like Salesforce.
TAL's take
Global leader with a clear and well-defined customer success role, though the JD lacks explicit YOE or technical depth.
Highly structured role description with clear alignment between responsibilities, requirements, and business goals.
Salaries at Elsevier
24.0 LPA average
Based on 1 Grapevine salary entries for Elsevier.
Other roles
6 - 8 years | Senior Software Engineer
24 LPA average
Range: 24 - 24 LPA
Must haves
- Strong understanding of the subscription lifecycle
- Experience in onboarding, adoption strategies and retention drivers
- Excellent communication and engagement skills
- Analytical and data-driven mindset
- Highly organized and proactive work style
Tools and skills
About the company
Established global leader in scientific and medical information, recognized as a large-scale product company rather than a fast-growth tech startup.