Problem Management
TCS is hiring a Problem Manager in Bengaluru to oversee the end-to-end lifecycle of problem records. The role involves driving postmortem meetings, identifying root causes, and managing corrective action plans within ServiceNow. You will monitor KPIs, track trends, and facilitate investigation meetings to drive service improvements. This position requires strong operational discipline and experience with ITSM tooling.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
4-6 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
TCS is hiring a Problem Manager in Bengaluru to oversee the end-to-end lifecycle of problem records. The role involves driving postmortem meetings, identifying root causes, and managing corrective action plans within ServiceNow. You will monitor KPIs, track trends, and facilitate investigation meetings to drive service improvements. This position requires strong operational discipline and experience with ITSM tooling.
TAL's take
Stable role in a massive established IT services firm, though scope is standard operational support.
Clear, well-defined operational responsibilities centered on the problem management lifecycle and ServiceNow usage.
Salaries at Tata Consultancy Services
9.2 LPA average
Based on 27 Grapevine salary entries for Tata Consultancy Services.
Other roles
0 - 2 years | C1Y
6 LPA average
Range: 3 - 12 LPA
Other roles
2 - 4 years | C1Y
6 LPA average
Range: 3 - 14 LPA
Other roles
4 - 6 years | C1
6 LPA average
Range: 5 - 12 LPA
Other roles
6 - 8 years
11 LPA average
Range: 11 - 11 LPA
Must haves
- Participate in postmortem meetings and drive root cause identification
- Manage problem record lifecycle and resolution plans
- Strong exposure to Service Now
- Pro-actively identify operational issue and trends
- Monitor problem management performance metrics and KPIs
- Facilitate problem management and investigation meetings
Tools and skills
About the company
Global IT services company with massive scale but traditional service-based model.
Posts mentioning Tata Consultancy Services
TATA IPL 2024 !
Who will win the tittle this time ?
Looking for a better Opportunity
I am writing to seek your assistance and suggestions on a new job.I have been a Scrum Master at Tata Consultancy Services (TCS) for the last eleven years. My work experience of twenty two years has seen me work in different sectors including telecom, IT, banking and collections where I have mainly assumed the roles of People Manager, Lead and Delivery Operations Manager. Being able to manage delivery operations effectively, my exposure has allowed me to develop an all-rounded approach towards business.I am now looking for a new challenge in Pune with good remuneration. I believe that my experience and qualifications would be beneficial to any organization.Should you happen to come across any suitable vacancies or connections to any other opportunities, please do not hesitate to assist me.
Need referral for data engineer having 3 yrs exp in SQL, PYSPARK, AWS, DS
I bring three years of expertise spanning AWS services (S3, EC2, Redshift, EMR), MySQL, Python, Linux, IBM DataStage, Apache Airflow, and integration technologies like IBM Workload Scheduler and ServiceNow. Proficient in project management with Jira and adept at ETL processes, I'm eager to contribute effectively to your team's success. Please let me know if there are any referrals available in the companies #Wipro #TataConsultancyServices #TataTechnologies #Cognizant #HCLTech #EYTechnologySolutions #EY #PwC #PwCIndia #Fujitsu #Delhivery #Shopee #Shopify #Indigo #Capgemini #Komgo #KPMGIndia #Infor #EcomExpressLimited #WalmartGlobalTechIndia #Walmart #ITCInfotech #Genpact #HexawareTechnologies #Honeywell #Meesho #Amazon #Flipkart #Mphasis #ZFGroup #ZS #Zoho #Deloitte #Deltek #Infosys #TechMahindra #IBM #Microsoft #Google #Facebook #Oracle #Cisco #Intel #Adobe #Nvidia #VMware #Salesforce #PayPal #Uber #Airbnb #Twitter #LinkedIn #Netflix #Qualcomm #Snapchat #Square #Dropbox #Slack #Reddit #Pinterest #IBM