Associate Publisher Operations Analyst
Yext is hiring an Associate Publisher Operations Analyst to manage technical issue resolution across their publisher network. The role involves acting as a first responder for client inquiries, liaising with publishers, and maintaining service quality standards. Candidates must be proficient in SQL and spreadsheet software while possessing strong interpersonal skills. This position is ideal for someone looking to build a career in operations within a public SaaS environment.
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Experience
1-2 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Yext is hiring an Associate Publisher Operations Analyst to manage technical issue resolution across their publisher network. The role involves acting as a first responder for client inquiries, liaising with publishers, and maintaining service quality standards. Candidates must be proficient in SQL and spreadsheet software while possessing strong interpersonal skills. This position is ideal for someone looking to build a career in operations within a public SaaS environment.
TAL's take
Solid role at a well-known public B2B software company providing clear growth opportunities and defined responsibilities.
The JD provides a very clear, structured list of responsibilities and required skills for a defined operational role.
Must haves
- 1-2 years experience in a customer-facing role
- BA/BS degree
- Proficiency in Excel and Google Sheets
- Experience writing SQL queries
- Ability to work independently
- Strong interpersonal skills
Tools and skills
Nice to have: apis, scripting, spanish, french, german.
About the company
Yext is an established public SaaS company, classified as Tier 2 in this context as it does not meet the specific Tier 1 criteria for FAANG or top-tier India-based unicorns.