Senior Analyst
Sapiens is seeking a Senior Service Desk Analyst to join their team in Bengaluru. The role involves managing the lifecycle of support tickets, participating in major incident management, and coordinating with cross-functional teams including Dev and SRE. Candidates must possess hands-on experience in ServiceNow and maintain mandatory Azure and AWS fundamental certifications. The position requires working in a 24/7 rotational shift environment.
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Experience
3+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Sapiens is seeking a Senior Service Desk Analyst to join their team in Bengaluru. The role involves managing the lifecycle of support tickets, participating in major incident management, and coordinating with cross-functional teams including Dev and SRE. Candidates must possess hands-on experience in ServiceNow and maintain mandatory Azure and AWS fundamental certifications. The position requires working in a 24/7 rotational shift environment.
TAL's take
Solid mid-tier role at an established global software company with well-defined service desk responsibilities.
The JD provides a very clear scope, specific ticketing tool requirements, and expected process knowledge for the service desk analyst role.
Salaries at Sapiens
15.5 LPA average
Based on 26 Grapevine salary entries for Sapiens.
Engineering
0 - 2 years | L9
12 LPA average
Range: 12 - 12 LPA
Other roles
0 - 2 years | L9
8 LPA average
Range: 5 - 13 LPA
Engineering
2 - 4 years | L2
15 LPA average
Range: 12 - 18 LPA
Other roles
2 - 4 years | L2
15 LPA average
Range: 13 - 22 LPA
Must haves
- 3.5+ years of experience in 24/7 ServiceDesk environment
- Application support experience
- Hands-on experience with ServiceNow
- Incident and Major Incident Management process knowledge
- Azure Fundamentals certification
- AWS Fundamentals certification
- Ability to work rotational shifts
Tools and skills
Nice to have: itil v4, power automate, power bi, networking monitoring, windows administration.
About the company
Global software provider for the insurance industry with over 5,000 employees but lacking the specific tech-heavy engineering brand of tier-1 companies.
Posts mentioning Sapiens
Need some help in band part
Hey, As an azure data engineer i have a current salary of 19 lpa and offered 27 from publicis sapient and i have an interview invite for Deloitte usi but the max they said can stretch for 25. Also, yoe is 6. Also, she said she is not sure if scon 2 can be given but scon1 is sure.. she said she can try for scon 2 but should i ask for scon2 as it will be like manager roles in next 2-3 years rather. Please explain its a little bit confusing for me this time & so does my question confuses too now lol .
Need suggestions to choose offer
Hi guys, I need your suggestions. I am a java fullstack developer with 4.10 yrs Experience. I have below offers in hand Pwc - 22 LPA fixed Deloite - 20 LPA with 8% variable and 1 lakh JB Mphasis - 23 LPA with 5% variable and 75k JB publicis sapient- 24.6 LPA Fixed I need job security and a long term carrer. Pls help me with this.
Salary range for senior experience engineer L1 in publicis sapient.
Just cleared the 1 round of interview for the role senior experience engineer L1 at publicis sapient. I'm currently having 4years of experience in frontend development. How much I can expect the salary range for this role to negotiate according to market standards.