Associate, Operations Control Centre
This role involves monitoring and executing transport operations within the SMRT Corporation operations control center. Responsibilities include managing customer requests, coordinating with driver-partners, and ensuring timely service delivery. Candidates must possess proficiency in dispatch systems and multi-channel communication tools. The position requires working rotating shifts in a fast-paced environment.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
2+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
This role involves monitoring and executing transport operations within the SMRT Corporation operations control center. Responsibilities include managing customer requests, coordinating with driver-partners, and ensuring timely service delivery. Candidates must possess proficiency in dispatch systems and multi-channel communication tools. The position requires working rotating shifts in a fast-paced environment.
TAL's take
Solid established company with a well-defined operational role, though the scope is primarily customer service and dispatch.
Clear responsibilities centered on dispatch and customer service within a defined operational control center structure.
Must haves
- 2 years customer service experience
- Fluent in English and Mandarin or Malay
- Proficient in booking and dispatch systems
- Able to work rotating shifts
Tools and skills
Nice to have: ai productivity tools.
About the company
Established public transport operator in Singapore, operating at scale but not a tech-native enterprise.