Cross Technology Service Delivery Field Support Engineer (L1)
NTT DATA is seeking an entry-level Field Support Engineer to join their global operations in Delhi. The role involves providing first-line remote and onsite technical support to resolve client incidents while adhering to strict SLAs. Candidates will manage infrastructure and software configurations within the Cisco and collaboration technology stack. This is a foundational role focused on troubleshooting and incident management for global enterprise clients.
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Experience
0-1 years
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
NTT DATA is seeking an entry-level Field Support Engineer to join their global operations in Delhi. The role involves providing first-line remote and onsite technical support to resolve client incidents while adhering to strict SLAs. Candidates will manage infrastructure and software configurations within the Cisco and collaboration technology stack. This is a foundational role focused on troubleshooting and incident management for global enterprise clients.
TAL's take
Reputable global IT services firm offering a stable entry-level role, though scope is standard L1 support.
The JD is very clear about the L1 nature of the role, the specific tech stack involved, and the responsibilities.
Salaries at NTT DATA
17.6 LPA average
Based on 114 Grapevine salary entries for NTT DATA.
Engineering
0 - 2 years | L2
3 LPA average
Range: 3 - 3 LPA
Engineering
2 - 4 years | L4
6 LPA average
Range: 5 - 8 LPA
Engineering
4 - 6 years | L4
14 LPA average
Range: 11 - 21 LPA
Engineering
6 - 8 years | L6
14 LPA average
Range: 9 - 17 LPA
Must haves
- Bachelor's degree in IT or Computing
- Valid CCNA Certification
- Entry level experience in Collaboration technologies
- Entry level experience in technical support
- Understanding of Network routing and switching
Tools and skills
Nice to have: microsoft voice, ms700, ms720.
About the company
Global IT services company with established market presence but not a product-tier 1 software firm.
Posts mentioning NTT DATA
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me