Customer Service Executive (1 year agency contract)
Singtel is seeking a customer service executive to join their Group Enterprise division, focusing on mobile application processing and billing support. Responsibilities include resolving subscriber inquiries, managing SLAs for ticket resolution, and maintaining SOP compliance. Candidates should have at least one year of customer service experience and proficiency in MS Office. This is a one-year agency contract role offering hybrid work arrangements.
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Experience
1+ years
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
Singtel is seeking a customer service executive to join their Group Enterprise division, focusing on mobile application processing and billing support. Responsibilities include resolving subscriber inquiries, managing SLAs for ticket resolution, and maintaining SOP compliance. Candidates should have at least one year of customer service experience and proficiency in MS Office. This is a one-year agency contract role offering hybrid work arrangements.
TAL's take
Solid corporate role at a well-known telecommunications company, though it is a contract position with somewhat generic customer support duties.
The JD is clear and well-structured, defining specific customer support tasks, though the role itself is standard and not specialized.
Must haves
- Diploma in any discipline
- Minimum 1 year of experience in a customer service environment
- Fluent in spoken and written English
- Good customer service and communication skills
- Ability to handle difficult calls and emails professionally
- Familiarity with MS Office
Tools and skills
About the company
Large established telecommunications corporation, though primarily a regional enterprise rather than a global tech-native Tier 1.