ISSRRN000173 - Application Tech Support Practitioner
Accenture is hiring an Application Tech Support Practitioner in Gurugram to drive incident and outage management. The role focuses on monitoring system performance and facilitating production changes in line with established SLAs. Candidates should possess intermediate proficiency in Service Desk Management and a background in relevant IT operations. This role is ideal for those looking to develop subject matter expertise in a global services environment.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture is hiring an Application Tech Support Practitioner in Gurugram to drive incident and outage management. The role focuses on monitoring system performance and facilitating production changes in line with established SLAs. Candidates should possess intermediate proficiency in Service Desk Management and a background in relevant IT operations. This role is ideal for those looking to develop subject matter expertise in a global services environment.
TAL's take
Stable global company with clearly defined support operations role, though the JD is somewhat generic.
Clear expectations regarding support processes and service management, though tech stack is not specified.
Salaries at Accenture
12.7 LPA average
Based on 5,654 Grapevine salary entries for Accenture.
Information Technology
0 - 2 years | L12
3 LPA average
Range: 2 - 8 LPA
Human Resources
0 - 2 years | L12
5 LPA average
Range: 4 - 8 LPA
Accounting
0 - 2 years | L12
6 LPA average
Range: 5 - 8 LPA
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Must haves
- Intermediate proficiency in Service Desk Management
- Minimum 1 year of experience in relevant related skills
- Bachelor's Degree in relevant field of studies
Tools and skills
Nice to have: incident management, problem management, change management, service level agreement management, customer service.
About the company
Accenture is an established global consulting and services firm, considered Tier 2 for general IT operations roles.
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