Service Transition Support Analyst
The Service Transition Support Analyst at Netrio manages the handover of new client services into live operations. The role involves configuring ITSM tools like ServiceNow, drafting support documentation, and conducting readiness assessments. The analyst will coordinate between delivery teams and operations to ensure service acceptance criteria are met. This position monitors early life support metrics and contributes to process improvement initiatives.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Service Transition Support Analyst at Netrio manages the handover of new client services into live operations. The role involves configuring ITSM tools like ServiceNow, drafting support documentation, and conducting readiness assessments. The analyst will coordinate between delivery teams and operations to ensure service acceptance criteria are met. This position monitors early life support metrics and contributes to process improvement initiatives.
TAL's take
Standard mid-level operations role at an unfamiliar company with clearly defined but non-specialized scope.
Clearly articulated responsibilities within an ITSM context, though the domain is quite general.
Must haves
- Strong organizational and coordination skills
- Experience with ITSM tools (preferably ServiceNow)
- Good written communication skills
- Ability to engage with multiple stakeholders
- Analytical skills to monitor ticket data and client sentiment
Tools and skills
Nice to have: itil.
About the company
unfamiliar company, default mid-tier