Support System Architect
This is a senior architecture role responsible for designing and optimizing global customer support and CRM ecosystems. You will drive integration strategy, lead AI-enabled automation transformations, and ensure system scalability and security. The role focuses on Salesforce Service Cloud architecture and cross-functional collaboration with support and business systems teams. This is a remote-first opportunity focused on technical leadership and enterprise-scale platform evolution.
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Experience
8-10 years
Function
Engineering
Work mode
Remote, India
Company
Tier 3
What you will work on
This is a senior architecture role responsible for designing and optimizing global customer support and CRM ecosystems. You will drive integration strategy, lead AI-enabled automation transformations, and ensure system scalability and security. The role focuses on Salesforce Service Cloud architecture and cross-functional collaboration with support and business systems teams. This is a remote-first opportunity focused on technical leadership and enterprise-scale platform evolution.
TAL's take
The role is posted by a third-party agency for an unnamed partner, limiting the credibility of the employer brand despite the senior scope.
The JD clearly defines the architecture scope, platform stack (Salesforce), and key responsibilities.
Must haves
- 8-10+ years experience in enterprise CRM systems
- 6+ years hands-on Salesforce expertise
- Strong experience with Salesforce Service Cloud at scale
- Technical skills in Apex, Flow, and REST APIs
- Experience with AI/ML-driven support systems and automation
Tools and skills
Nice to have: forethought, generative ai, machine learning.
About the company
Jobgether is a third-party recruiting/staffing platform acting as an intermediary for an unnamed partner company.