Solutions Engineer
DoubleTick is a conversational intelligence platform helping businesses manage customer experience on WhatsApp. The Senior Technical Solutions Engineer will drive product issue resolution, manage enterprise integrations, and configure AI-powered customer journeys. The role requires strong API integration knowledge and the ability to bridge technical requirements with customer needs. The successful candidate will work closely with cross-functional teams to influence product development and ensure SLA compliance.
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Experience
3+ years
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
DoubleTick is a conversational intelligence platform helping businesses manage customer experience on WhatsApp. The Senior Technical Solutions Engineer will drive product issue resolution, manage enterprise integrations, and configure AI-powered customer journeys. The role requires strong API integration knowledge and the ability to bridge technical requirements with customer needs. The successful candidate will work closely with cross-functional teams to influence product development and ensure SLA compliance.
TAL's take
Solid tier-2 role in a growing conversational AI startup with clear responsibilities and career growth path.
The JD clearly defines the role, responsibilities, required stack, and team context within a specific platform domain.
Must haves
- 3+ years of experience
- Knowledge of Rest APIs
- Troubleshooting methodologies
- Excellent verbal and written communication skills
- Ability to manage multiple priorities
Tools and skills
Nice to have: crm administration (zoho, hubspot, salesforce), low-code/no-code platforms (zapier, pabbly, make, n8n), prompt engineering.
About the company
Recognized Meta partner with backing from InfoEdge Ventures and BeeNext, serving a wide client base.