GBS Operations Supervisor
This Operations Supervisor role at UPS involves managing and monitoring contact center team activities to ensure service quality and operational efficiency. The position focuses on analyzing production data, coaching administrative staff, and resolving escalated customer concerns to improve resolution rates. Success requires strong attention to detail, reporting capabilities, and the ability to identify process improvements. The role involves direct people management and team development responsibilities.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This Operations Supervisor role at UPS involves managing and monitoring contact center team activities to ensure service quality and operational efficiency. The position focuses on analyzing production data, coaching administrative staff, and resolving escalated customer concerns to improve resolution rates. Success requires strong attention to detail, reporting capabilities, and the ability to identify process improvements. The role involves direct people management and team development responsibilities.
TAL's take
Solid operational leadership role at a recognized global logistics firm, though specific YOE requirements are absent.
The JD provides a very clear, structured breakdown of operational responsibilities and performance management duties.
Must haves
- Bachelor's Degree or International equivalent
- Ability to analyze production, quality, and cost information
- Experience managing teams in a contact center environment
- Proficiency in generating and reviewing operational reports
- Ability to resolve escalated customer issues and improve satisfaction
Tools and skills
About the company
Global Fortune 500 company with well-established operations.
Posts mentioning UPS
'Ketamine Queen' and cover-ups: Five things discovered in the Matthew Perry probe
- Investigators revealed that Matthew Perry had high levels of ketamine in his blood, which should not have been present since his last therapy session over a week prior. - A year-long investigation led to the arrest of five individuals, including medical doctors and Perry's assistant, linked to an underground ketamine dealing network. - Perry's assistant, Kenneth Iwamasa, pleaded guilty to conspiring to distribute ketamine causing death, while other suspects face various charges related to drug distribution and falsifying records. - Authorities discovered that Jasveen Sangha, known as the 'Ketamine Queen,' allegedly supplied the ketamine that led to Perry's death and was involved in another overdose death in 2019. - Perry's legacy continues through the Matthew Perry Foundation, which aims to help others struggling with addiction, fulfilling his wish to be remembered for his efforts to assist others. Source: [BBC](https://www.bbc.com/news/articles/c89wgv98925o)
MS Dhoni Ups Investment in Drone Startup Garuda Aerospace
- Former Indian cricket captain **MS Dhoni** invests additional Rs 4 crore in drone startup **Garuda Aerospace**. - Dhoni's stake in the company now stands at **1.1%**. - Garuda Aerospace, a leader in agricultural and consumer drones, is preparing for an **IPO**. - The company also plans to expand into the **defence drone sector**. - Garuda Aerospace has the largest drone fleet in India, operating in **84 cities**. Source: [Economic Times](https://economictimes.indiatimes.com/tech/funding/ms-dhoni-invests-rs-4-crore-in-ipo-bound-drone-start-up-garuda-aerospace/articleshow/113941402.cms)
Which startup is hiring in bangalore?
Any start ups looking for 4 yoe sde? Worked on backend JavaScript have decent knowledge on reactjs. Secondary skill set mobile development Android Open for challenges and looking for learning opportunities. Please comment below if you are hiring or know anyone that's hiring. This is not just for me but others as well who is looking for job.