Incident & Problem Manager
This role involves managing incident and problem processes for a partner company through Jobgether, focusing on service stability and operational excellence. You will lead high-severity incident responses, facilitate cross-functional collaboration, and perform root cause analysis. The position requires strong ITIL knowledge and experience with service management platforms like ServiceNow or Jira. You will work within a hybrid environment to ensure system reliability and drive continuous improvement.
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Experience
Experience not specified
Function
Operations
Work mode
Hybrid, India
Company
Tier 3
What you will work on
This role involves managing incident and problem processes for a partner company through Jobgether, focusing on service stability and operational excellence. You will lead high-severity incident responses, facilitate cross-functional collaboration, and perform root cause analysis. The position requires strong ITIL knowledge and experience with service management platforms like ServiceNow or Jira. You will work within a hybrid environment to ensure system reliability and drive continuous improvement.
TAL's take
Third-party recruitment agency listing for an unspecified partner company with generic role requirements.
Clear focus on ITIL-based incident and problem management processes, though the specific industry and partner company are masked.
Must haves
- Strong expertise in ITIL-based Incident Management and Problem Management processes.
- Experience managing high-severity incidents across cross-functional and distributed teams.
- Understanding of SaaS platforms, cloud infrastructure, APIs, and system integrations.
- Experience conducting root cause analysis and trend identification.
- Proficiency with service management and ticketing tools like ServiceNow, Salesforce, or Jira.
Tools and skills
About the company
Jobgether is a recruiting platform/aggregator, not a direct product company, and the posting is for a partner company.