Information Technology Help Desk Support
ArkStack is seeking an IT Support Engineer to provide first-line technical support to clients in a managed services environment. The role involves handling service tickets, performing troubleshooting for networks, hardware, and software, and managing user accounts. Candidates need experience with Windows, macOS, Active Directory, and remote support tools. The position is ideal for an early-career professional looking to build expertise in IT service management.
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Experience
1-3 years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
ArkStack is seeking an IT Support Engineer to provide first-line technical support to clients in a managed services environment. The role involves handling service tickets, performing troubleshooting for networks, hardware, and software, and managing user accounts. Candidates need experience with Windows, macOS, Active Directory, and remote support tools. The position is ideal for an early-career professional looking to build expertise in IT service management.
TAL's take
Tier 2 company with clearly defined entry-level scope for a general IT support role.
The JD is crisp, provides clear responsibilities, and lists specific tools required for the role.
Must haves
- 1-3 years service desk or IT support experience
- Experience troubleshooting network, hardware, and software issues
- Proficiency in Windows and macOS operating systems
- Experience with Active Directory or user management tools
- Familiarity with Microsoft 365 and Google Workspace
Tools and skills
Nice to have: itil, comptia a+, microsoft 365 certified: modern desktop administrator.
About the company
unfamiliar company, default mid-tier