Client Support Analyst
FE fundinfo is a leading financial data provider seeking a Client Support Analyst for their Chennai office. The role involves managing customer inquiries via calls, emails, and chats while maintaining professional relationships with international clients. Candidates must have at least 2 years of experience in a support environment and proficiency with service desk tools. This position offers structured career development within a collaborative client experience team.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
FE fundinfo is a leading financial data provider seeking a Client Support Analyst for their Chennai office. The role involves managing customer inquiries via calls, emails, and chats while maintaining professional relationships with international clients. Candidates must have at least 2 years of experience in a support environment and proficiency with service desk tools. This position offers structured career development within a collaborative client experience team.
TAL's take
Solid tier-2 company with a well-defined support role and clear expectations.
The JD clearly defines responsibilities, team context, and technical requirements for a support function.
Must haves
- At least 2 years of experience in customer, application, or product support
- Hands-on experience using service desk tools
- Experience managing client interactions across multiple channels
- Good understanding of MS Office tools
- Clear and professional English communication skills
Tools and skills
Nice to have: fund data knowledge.
About the company
Established international financial data provider, not a global top-tier tech brand.
Posts mentioning FE fundinfo
Planning to Switch to Product based company
I work in one of Big 4 companies as a front-end developer. I am currently learning the backend as my project doesn't have any FE work. There are lots of politics now in my team as compared to the previous year, i was denied a well-deserved promotion for some weird reasons, and the hike was low too. Decided to do bare minimum work now and focus on studying for switch. Could anyone please help on how to get started on preparation for DSA and what other things to focus on to secure a product based company? YOE -6 Skills - PHP, React JS, JAVA. Have working experience on Automation testing as well.
Career advice needed
I am FE engineer of 6 years of experience. With the age of AI I am not sure what should I consider as a progress in my career. I have always worked in a mid level company. Should I consider Joining Faang or good startup with good salary and leave my current org where I think there is nothing much left to learn or should I change my career path. I always wanted to join a big company like Google meta but seeing the layoff I am not sure if I should. Also if I should learn backend or make good full stack project with AI. I rn have work life balance but no learning nothing exciting to work on. Wheather i should go for title or learning
[Paid project for SDEs]- Building an App (ios + android)
This could also be a potential opportunity to be the founding engineer, need an FE/BE/full-stack android/ios developer. You can also do it as a side hustle, this will be paid. Let me know if any of you is interested or can help find a suitable app builder company/tool.