Multilingual Support Analyst (Dutch)
CGI is seeking a multilingual Support Analyst fluent in Dutch for their L2 Service Desk team in India. The role involves troubleshooting technical incidents, handling escalated tickets, and maintaining ITIL standards for global end users. Candidates must have 2+ years of experience in service desk roles and strong proficiency in Windows, Active Directory, and ticketing tools. This is a client-facing position focused on high-quality technical resolution and collaborative support.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
CGI is seeking a multilingual Support Analyst fluent in Dutch for their L2 Service Desk team in India. The role involves troubleshooting technical incidents, handling escalated tickets, and maintaining ITIL standards for global end users. Candidates must have 2+ years of experience in service desk roles and strong proficiency in Windows, Active Directory, and ticketing tools. This is a client-facing position focused on high-quality technical resolution and collaborative support.
TAL's take
Solid role at a globally recognized IT services firm with defined technical requirements and professional growth pathways.
Clear expectations for L2 support duties, specific language requirements, and defined technical stack.
Salaries at CGI
12.7 LPA average
Based on 120 Grapevine salary entries for CGI.
Engineering
0 - 2 years | L1
7 LPA average
Range: 7 - 7 LPA
Other roles
0 - 2 years | L1
6 LPA average
Range: 4 - 10 LPA
Human Resources
2 - 4 years | Senior Consultant
17 LPA average
Range: 17 - 17 LPA
Engineering
2 - 4 years | Senior Consultant
10 LPA average
Range: 7 - 15 LPA
Must haves
- Fluency in Dutch B2 Certified/trained and English
- 2+ years of experience in a technical support/service desk role
- Strong understanding of Windows OS, MS Office Suite, Active Directory
- Experience with remote support tools and ticketing systems
- Knowledge of ITIL framework
Tools and skills
Nice to have: european languages, comptia a+, microsoft certifications, cisco certifications.
About the company
CGI is a large global IT consulting firm with established operations but typically categorized as a service-provider rather than a top-tier product company.
Posts mentioning CGI
LTIMindtree vs CGI – Which One Would You Choose?
I’m currently at Deloitte with ₹10.5 LPA fixed, working in a Salesforce DevOps profile. I have 6 offers, but these 2 are the best: 1. LTIMindtree • ₹20.5 LPA fixed • ₹1.5L joining bonus + ₹50K relocation bonus • Joining: 4th August • Location: Noida (I can travel from Agra weekly) • Client: HW Kaufmann (US-based) - Anyone knows — is this a US shift role? - Does LTIMindtree allow WFH for US shift roles? - Also, I heard LTIM has mostly short-term projects — how true is this? 2. CGI • ₹17.5 LPA fixed + 5% variable + ₹50K joining bonus • Joining: 11th August • Location: Pune • Client: CIBC Bank (Canada) • Probable onsite to Canada after 1 year — Anyone working at CGI Pune — do they allow WFH? Right now, I get around ₹80K in-hand at Deloitte (WFH). If I join CGI in Pune, expenses would be around ₹40K/month, so net savings will be similar to now. LTIM offers a higher fixed salary, bonuses, and known client; CGI has lower fixed but onsite potential and a reputed Canadian bank client. I’m in Salesforce DevOps, looking for long-term growth, onsite opportunities, and role stability. What would you choose and why? Would really appreciate honest advice
Is CGI is good company to work? I got interview call , for GCP admin.. Anyone from CGI ,please help..
LTIMindtree vs CGI – Which One Would You Choose?
LTIMindtree vs CGI – Which One Would You Choose? I’m currently at Deloitte with ₹10.5 LPA fixed, working in a Salesforce DevOps profile. I have 6 offers, but these 2 are the best: 1. LTIMindtree • ₹20.5 LPA fixed • ₹1.5L joining bonus + ₹50K relocation bonus • Joining: 4th August • Location: Noida (I can travel from Agra weekly) • Client: HW Kaufmann (US-based) - Anyone knows — is this a US shift role? - Does LTIMindtree allow WFH for US shift roles? - Also, I heard LTIM has mostly short-term projects — how true is this? 2. CGI • ₹17.5 LPA fixed + 5% variable + ₹50K joining bonus • Joining: 11th August • Location: Pune • Client: CIBC Bank (Canada) • Probable onsite to Canada after 1 year — Anyone working at CGI Pune — do they allow WFH? Right now, I get around ₹80K in-hand at Deloitte (WFH). If I join CGI in Pune, expenses would be around ₹40K/month, so net savings will be similar to now. LTIM offers a higher fixed salary, bonuses, and known client; CGI has lower fixed but onsite potential and a reputed Canadian bank client. I’m in Salesforce DevOps, looking for long-term growth, onsite opportunities, and role stability. What would you choose and why? Would really appreciate honest advice