Junior Technical Support
Epiq is hiring a Junior Technical Support professional in Singapore to join their legal case management and support team. The role involves setting up physical equipment and workstations while providing high-touch technical assistance to executive clients. Success requires balancing case incidents, managing support logs, and maintaining high service standards. It is a growth-oriented role suitable for early-career professionals with strong service backgrounds.
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Experience
0-2 years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Epiq is hiring a Junior Technical Support professional in Singapore to join their legal case management and support team. The role involves setting up physical equipment and workstations while providing high-touch technical assistance to executive clients. Success requires balancing case incidents, managing support logs, and maintaining high service standards. It is a growth-oriented role suitable for early-career professionals with strong service backgrounds.
TAL's take
Solid, well-defined entry-level role at an established company with clear expectations.
The role has a clear mandate for technical support and case management, though the technical stack is not explicitly defined.
Must haves
- Diploma or degree holder
- 1-2 years client service experience
- Excellence in customer service
- Ability to adapt and learn quickly
- Ability to work independently under pressure
- Good time management and prioritization skills
- Effective problem solving
About the company
Global legal services and technology company with significant operational scale.