Technical Support
Kyndryl is seeking an experienced engineer to provide L2/L3 technical support for mission-critical enterprise network infrastructure. The role involves managing network incidents, security operations under a Zero Trust model, and collaborating with global teams including stakeholders in Japan. Candidates must have strong foundational knowledge in routing, switching, firewalls, and ITIL-based service management. This position offers exposure to large-scale infrastructure environments and opportunities for certification across major cloud platforms.
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Experience
4-10 years
Function
Engineering
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Kyndryl is seeking an experienced engineer to provide L2/L3 technical support for mission-critical enterprise network infrastructure. The role involves managing network incidents, security operations under a Zero Trust model, and collaborating with global teams including stakeholders in Japan. Candidates must have strong foundational knowledge in routing, switching, firewalls, and ITIL-based service management. This position offers exposure to large-scale infrastructure environments and opportunities for certification across major cloud platforms.
TAL's take
Solid tier-2 role in infrastructure support for a global company with defined scope and clear technical requirements.
Clear technical requirements and operational expectations, though somewhat broad due to the nature of L2/L3 support.
Salaries at Kyndryl
12.6 LPA average
Based on 45 Grapevine salary entries for Kyndryl.
Engineering
0 - 2 years | L1
5 LPA average
Range: 5 - 5 LPA
Engineering
2 - 4 years | 6B
12 LPA average
Range: 12 - 12 LPA
Engineering
6 - 8 years | P5
28 LPA average
Range: 28 - 28 LPA
Engineering
10 - 12 years | JL5
21 LPA average
Range: 21 - 21 LPA
Must haves
- 4-10 years experience in IT infrastructure management
- Strong understanding of L2/L3 routing and switching
- Hands-on experience with enterprise firewalls and VPNs
- Proficiency in incident, problem, and change management
- Experience in 24x7 production support environments
Tools and skills
Nice to have: prisma access, microsoft defender, microsoft sentinel, microsoft entra id, strata cloud manager, aws, azure, gcp, japanese language.
About the company
Kyndryl is a major global IT infrastructure services company, spin-off from IBM.
Posts mentioning Kyndryl
Interview tips
Hi folks, tomorrow i have an interview for Associate software engineering- network automation development in 'Kindryll' , can anyone give some tips if anyone has attended or any sort of experience in in this company past experience, anything would be helpful.
Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details
Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details