[LPS] Manager of IT Project Management
Lenovo is seeking a Service Delivery Manager to oversee digital workplace services, focusing on SLA/XLA management and operational efficiency. The role requires leading cross-functional teams, managing client relationships, and driving AI-assisted service delivery. Candidates must possess significant experience in IT service management and proficiency in tools like ServiceNow and MS Intune. This role acts as a primary point of contact for clients to ensure high-standard service delivery and continuous improvement.
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Experience
7+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Lenovo is seeking a Service Delivery Manager to oversee digital workplace services, focusing on SLA/XLA management and operational efficiency. The role requires leading cross-functional teams, managing client relationships, and driving AI-assisted service delivery. Candidates must possess significant experience in IT service management and proficiency in tools like ServiceNow and MS Intune. This role acts as a primary point of contact for clients to ensure high-standard service delivery and continuous improvement.
TAL's take
Solid role within a massive global technology organization, though the function is focused on service delivery rather than core product engineering.
The JD clearly defines the scope, responsibilities, and technical requirements for a service delivery management role.
Salaries at Lenovo
13.7 LPA average
Based on 8 Grapevine salary entries for Lenovo.
Other roles
0 - 2 years | 5
3 LPA average
Range: 3 - 3 LPA
Other roles
2 - 4 years | Li
6 LPA average
Range: 6 - 7 LPA
Other roles
4 - 6 years | L2
8 LPA average
Range: 8 - 8 LPA
Human Resources
6 - 8 years
21 LPA average
Range: 21 - 21 LPA
Must haves
- Bachelor’s degree in Computer Science or related field
- At least 7 years in service delivery management
- ITIL v4 Foundation certification
- Proficiency in ServiceNow and endpoint management tools
- Experience in budget tracking and cost management
Tools and skills
Nice to have: agentic ai.
About the company
Global enterprise hardware and services provider, established market presence but not a top-tier tech/software pure-play.
Posts mentioning Lenovo
Dell's got no chill
Given the focus on efficiency, hope people are given lenovo laptops (or better, Macs)
I have total 10 years and have switched more often. I have worke in Sutherland, Lenovo, Dell, IBM, Nutanix, Confluent and now a new company
Lenovo bringing AGI with Thr Varun 😒