IND-Analyst_Digital Chat and Agentic Support
This role at Lowe's India focuses on evaluating and monitoring AI-generated responses and digital experience performance. The analyst will perform structured audits, data tagging, and trend analysis to improve conversational AI and digital journeys. Required skills include web analytics proficiency, strong attention to detail, and experience with Excel. The position supports cross-functional teams in refining digital content and improving customer interaction quality.
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Experience
2+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role at Lowe's India focuses on evaluating and monitoring AI-generated responses and digital experience performance. The analyst will perform structured audits, data tagging, and trend analysis to improve conversational AI and digital journeys. Required skills include web analytics proficiency, strong attention to detail, and experience with Excel. The position supports cross-functional teams in refining digital content and improving customer interaction quality.
TAL's take
Solid role at a well-known retail organization's India hub, though primarily an operational support position.
The JD provides a clear, well-defined set of responsibilities focused on AI evaluation, quality monitoring, and operational reporting.
Must haves
- 2+ years experience in data analysis or digital analytics
- Strong attention to detail with evaluation frameworks
- Proficiency in web analytics tools like Adobe or Google Analytics
- Proficiency in Excel
- Ability to perform audits and tagging independently
Tools and skills
Nice to have: conversational ai platforms, fullstory, medallia, jira.
About the company
Large retail MNC with a significant engineering and operations presence in India.
Posts mentioning Lowe's India
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Job openings @ Lowe's India
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