Support Engineer Cloud SRE
Datavail is hiring a Tier 1 Cloud SRE Support Engineer based in Mumbai for a 24x7 rotational shift role. The successful candidate will handle incident triage, ticket routing, and first-level resolution using ServiceNow and monitoring tools. Experience with cloud platforms (AWS/Azure) and database management (SQL/NoSQL) is required for this operational support position. The role focuses on maintaining service reliability and managing customer incident lifecycles.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Datavail is hiring a Tier 1 Cloud SRE Support Engineer based in Mumbai for a 24x7 rotational shift role. The successful candidate will handle incident triage, ticket routing, and first-level resolution using ServiceNow and monitoring tools. Experience with cloud platforms (AWS/Azure) and database management (SQL/NoSQL) is required for this operational support position. The role focuses on maintaining service reliability and managing customer incident lifecycles.
TAL's take
Solid role at an established IT services company with clear scope for junior level cloud support.
The JD clearly defines the Tier 1 support responsibilities, toolchain, and shift requirements.
Must haves
- 1-3 years experience in IT operations or cloud support
- Basic understanding of AWS and Azure
- Basic understanding of database technologies
- Familiarity with ITSM tools like ServiceNow
- Available for 24x7 rotational shifts
Tools and skills
Nice to have: cloudwatch, datadog, new relic, solarwinds, linux, windows server.
About the company
Established IT services and managed cloud service provider with significant industry presence.