ISSRRN000774 - Infra Tech Support Practitioner
This role at Accenture focuses on IT infrastructure support and service desk management. The practitioner will ensure production system availability, handle incident resolution, and manage disaster recovery procedures. Candidates should have foundational knowledge in service desk practices and hold a bachelor's degree. Success in this position involves maintaining service levels and effective communication during outages.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role at Accenture focuses on IT infrastructure support and service desk management. The practitioner will ensure production system availability, handle incident resolution, and manage disaster recovery procedures. Candidates should have foundational knowledge in service desk practices and hold a bachelor's degree. Success in this position involves maintaining service levels and effective communication during outages.
TAL's take
Stable tier-2 employer offering a defined IT support role, though scope is generic.
The role describes standard IT service desk and incident management responsibilities in a clear but somewhat generic manner.
Salaries at Accenture
12.7 LPA average
Based on 5,655 Grapevine salary entries for Accenture.
Information Technology
0 - 2 years | L12
3 LPA average
Range: 2 - 8 LPA
Human Resources
0 - 2 years | L12
5 LPA average
Range: 4 - 8 LPA
Accounting
0 - 2 years | L12
6 LPA average
Range: 5 - 8 LPA
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Must haves
- Beginner proficiency in Service Desk Management
- Bachelor's Degree in relevant field
Tools and skills
Nice to have: problem solving, communication, incident management, customer service, data management.
About the company
Accenture is an established global consulting and services firm with significant operations in India.
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