Workflow Analyst , Ring Data Engineering Services

The Workflow Analyst at Amazon oversees end-to-end tactical planning for operations, focusing on capacity planning and workforce management to ensure service delivery. The role involves delivering analytical insights, managing global schedule coverage, and mitigating capacity gaps. Candidates must have experience in workforce management, real-time analysis, and building forecasting models. It requires strong skills in SQL, Excel, and stakeholder management to drive operational performance.

• 2+ years experience in workforce management or related field
• 1+ years experience building and analyzing models using statistical tools
• 2+ years experience in a demand driven customer support operations environment
• Experience in contact center management or workforce management

Amazon is a Tier 1 global company with a massive engineering and operational footprint.