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Senior Network Escalation Engineer

ECIBengaluru, Karnataka, IndiaPosted 20 May 2026

ECI is seeking a Senior Network Escalation Engineer to join their global managed services team for financial services clients. The role involves 24x7 monitoring, complex troubleshooting of Cisco and firewall technologies, and leading network infrastructure projects. Candidates must possess 12+ years of experience and expert-level certifications like CCIE. This is a high-paced, onsite position involving rotating shifts.

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Experience

12+ years

Function

Engineering

Work mode

Onsite, India

Company

Tier 2

What you will work on

ECI is seeking a Senior Network Escalation Engineer to join their global managed services team for financial services clients. The role involves 24x7 monitoring, complex troubleshooting of Cisco and firewall technologies, and leading network infrastructure projects. Candidates must possess 12+ years of experience and expert-level certifications like CCIE. This is a high-paced, onsite position involving rotating shifts.

TAL's take

Quality 60/1005/5 clarityTier 2 company

Solid role at an established company, though the requirement for rotating shift work and the nature of network support caps the ceiling.

Very clear, specific responsibilities and required technology stack provided for the escalation engineering role.

Must haves

  • 12 years experience in network support and project delivery
  • Expert level certification like CCIE or equivalent
  • Hands-on experience with Cisco Meraki, Palo Alto, SonicWall, and FortiGate
  • Experience troubleshooting complex routing, switching, and VPN issues
  • Experience planning and executing network projects
  • Excellent communication and customer service skills

Tools and skills

cisco routingcisco switchingcisco merakipalo altosonicwallfortinetcisco isrcatalyst switchesglobalprotectanyconnectvpnnetwork protocols

Nice to have: fortigate certification.

About the company

Established provider of managed services for financial organizations, but lacks the specific eng-brand intensity of Tier-1 tech giants.

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