Customer Service Representative
Firstsource is seeking a Customer Service Representative to support customer inquiries via phone, email, and chat. The role involves answering questions regarding product, pricing, and availability while coordinating with internal departments to resolve issues. Candidates should have 1-3 years of experience and strong interpersonal communication skills. The position requires effective multi-tasking and organizational abilities.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Firstsource is seeking a Customer Service Representative to support customer inquiries via phone, email, and chat. The role involves answering questions regarding product, pricing, and availability while coordinating with internal departments to resolve issues. Candidates should have 1-3 years of experience and strong interpersonal communication skills. The position requires effective multi-tasking and organizational abilities.
TAL's take
Standard entry-level support role at a recognizable but generic BPO/service firm.
Clear, standard support responsibilities; scope is well-defined though generic.
Must haves
- 1-3 years of relevant work experience
- Excellent phone etiquette
- Excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
About the company
Established business process management company, widely known in the industry.
Posts mentioning Firstsource
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Thoughts on firstsource
So I might be getting an offer from them for full stack. Have about 6yoe. Current ctc 17. How much should I ask for? Is it a good company? Any other thoughts?