ServiceNow Engineer
Smart4 Cloud is hiring a ServiceNow Engineer to design and implement custom conversational automation. The role focuses on building NLU-driven Virtual Agent topics, custom bot integrations, and complex human-in-the-loop workflows. Candidates must be proficient in ServiceNow automation components and Azure Function Apps. This role is a hands-on position emphasizing production-grade, governed conversational solutions over experimental AI.
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Experience
Experience not specified
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
Smart4 Cloud is hiring a ServiceNow Engineer to design and implement custom conversational automation. The role focuses on building NLU-driven Virtual Agent topics, custom bot integrations, and complex human-in-the-loop workflows. Candidates must be proficient in ServiceNow automation components and Azure Function Apps. This role is a hands-on position emphasizing production-grade, governed conversational solutions over experimental AI.
TAL's take
Clear role definition within a specific domain niche but company tier is mid-market.
Very clear responsibilities focused on custom bot implementation and HITL workflows.
Must haves
- Hands-on experience with ServiceNow Virtual Agent
- Proven experience using ServiceNow Bot Interconnect
- Experience building NLU-based Virtual Agent topics
- Demonstrated experience implementing human-in-the-loop interaction models
- Hands-on experience developing Azure Function Apps
- Working with REST APIs and integration patterns
Tools and skills
Nice to have: servicenow service catalogue, itsm, workflow automation.
About the company
unfamiliar company, default mid-tier
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