Customer Success Manager
Riverbed Technology is seeking a Customer Success Manager to join their team in Bengaluru, focusing on the Aternity observability platform. The role involves driving customer retention, adoption, and growth by building strategic relationships with IT stakeholders. Candidates must have experience in customer success or technical account management within enterprise software environments. The position supports EMEA time zones and requires expertise in performance monitoring or infrastructure.
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Experience
5+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Riverbed Technology is seeking a Customer Success Manager to join their team in Bengaluru, focusing on the Aternity observability platform. The role involves driving customer retention, adoption, and growth by building strategic relationships with IT stakeholders. Candidates must have experience in customer success or technical account management within enterprise software environments. The position supports EMEA time zones and requires expertise in performance monitoring or infrastructure.
TAL's take
Solid role at an established enterprise software company with clear responsibilities and a focus on observability.
Clear expectations, specific product domain, and defined requirements provided.
Must haves
- 5+ years of experience in customer success or technical account management
- Bachelor's degree
- Ability to influence enterprise organizations and IT leadership
- Strong knowledge in endpoint management or network performance
Tools and skills
About the company
Established enterprise software company with a long market history but not categorized as a Tier 1 hyper-growth tech firm.