Service Delivery Manager
Cloudologic is seeking a Service Delivery Manager in Gurugram to oversee IT service delivery, operations, and client satisfaction. The role involves managing service performance, addressing customer needs, and leading teams to ensure high-quality solutions. Responsibilities include business analysis, service level management, incident resolution, and change control procedures. The position requires a degree, 5 years of IT experience, and prior team management experience.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
5+ years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Cloudologic is seeking a Service Delivery Manager in Gurugram to oversee IT service delivery, operations, and client satisfaction. The role involves managing service performance, addressing customer needs, and leading teams to ensure high-quality solutions. Responsibilities include business analysis, service level management, incident resolution, and change control procedures. The position requires a degree, 5 years of IT experience, and prior team management experience.
TAL's take
Solid operational role in an established IT services company with clear management responsibilities, though lacking specific tech stack details.
Clear delineation of service delivery responsibilities and management requirements, though the technical stack is absent.
Must haves
- Four-year college or university degree or equivalent
- Proficient spoken and written English
- At least 5 years experience in IT
- 2 years of experience in relevant service delivery area
- 1 year of experience in team management
About the company
Established IT services and cloud consulting provider, fits as a mid-tier entity.