CRM Architect (KL)
This role involves architecting and leading the evolution of a modern, AI-ready CRM ecosystem for a financial services client. The candidate will oversee the full solution lifecycle for Microsoft Dynamics 365 and Power Platform, focusing on scalability and integration with payment and compliance systems. The position requires a mix of hands-on engineering, solution architecture, and strategic stakeholder management. It is a lead-level role reporting directly to the CTO.
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Experience
8+ years
Function
Engineering
Work mode
Onsite, Malaysia
Company
Tier 2
What you will work on
This role involves architecting and leading the evolution of a modern, AI-ready CRM ecosystem for a financial services client. The candidate will oversee the full solution lifecycle for Microsoft Dynamics 365 and Power Platform, focusing on scalability and integration with payment and compliance systems. The position requires a mix of hands-on engineering, solution architecture, and strategic stakeholder management. It is a lead-level role reporting directly to the CTO.
TAL's take
Well-defined architecture role within a high-stakes domain, though the hiring entity is an executive search firm rather than the end employer.
Highly specific JD outlining architecture responsibilities, specific Microsoft tech stack, and clear integration requirements.
Must haves
- Expert-level experience with Microsoft Dynamics 365 Sales and Customer Service modules
- Advanced experience across Power Platform technologies
- Strong integration experience using REST APIs and Azure Logic Apps
- 8+ years of CRM engineering experience
- 3+ years in a lead or architecture capacity
Tools and skills
Nice to have: copilot studio, azure ai, microsoft dynamics 365 certifications, power platform certifications.
About the company
Executive search and recruitment firm acting on behalf of an unverified client.