Senior Executive - Contact Centre, Live Chat
SBI Card is hiring a Senior Executive for their contact centre to handle social media requests. The role involves resolving customer queries, managing complaints, and ensuring brand reputation through real-time engagement. Candidates require experience in online reputation management and social media response. The position works closely with internal cross-functional teams to drive customer centricity.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
SBI Card is hiring a Senior Executive for their contact centre to handle social media requests. The role involves resolving customer queries, managing complaints, and ensuring brand reputation through real-time engagement. Candidates require experience in online reputation management and social media response. The position works closely with internal cross-functional teams to drive customer centricity.
TAL's take
Solid role at a well-known financial institution, though scope is standard support operations.
Clear and coherent role focused on social media customer support and stakeholder management.
Must haves
- Experience in ORM
- Experience in social media response
- Experience in content management
- Stakeholder management skills
- Problem-solving ability
- Analytical ability
Tools and skills
About the company
Established major Indian credit card issuer, considered a prominent financial services company.
Posts mentioning SBI Card
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