Customer Relationship Executive
The Customer Relationship Executive at Sangini Group manages incoming IVR calls and customer communication to provide a professional experience. Key responsibilities include handling inquiries, forwarding leads to sales, and maintaining call logs. The role also provides support for marketing events and cross-functional team coordination. It is an administrative-focused position centered on client interaction and reporting.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Customer Relationship Executive at Sangini Group manages incoming IVR calls and customer communication to provide a professional experience. Key responsibilities include handling inquiries, forwarding leads to sales, and maintaining call logs. The role also provides support for marketing events and cross-functional team coordination. It is an administrative-focused position centered on client interaction and reporting.
TAL's take
Entry-level administrative support role at a niche regional group with limited technical growth scope.
The JD is clear and coherent regarding the operational responsibilities of the role, though it is quite generic in nature.
Must haves
- Attend all incoming calls with a polite and cheerful attitude
- Handle customer enquiries and guide them accordingly
- Forward leads to respective Sales Executives
- Maintain a basic tracker/log of calls
- Submit daily report to sales manager
About the company
unfamiliar company, default mid-tier