Operations Manager - Global FinCrime Operations
Straive is hiring an Operations Manager to lead a global FinCrime program covering AML, KYC/KYB, and transaction monitoring for ecommerce and social commerce platforms. The role involves managing multi-layer teams to meet strict SLAs and quality benchmarks while transitioning the team to an AI-augmented operational model. Candidates must have extensive domain expertise and leadership experience within high-volume, regulated environments. This is a strictly onsite, rotational shift role based in Vietnam.
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Experience
8-10 years
Function
Operations
Work mode
Onsite, Vietnam
Company
Tier 2
What you will work on
Straive is hiring an Operations Manager to lead a global FinCrime program covering AML, KYC/KYB, and transaction monitoring for ecommerce and social commerce platforms. The role involves managing multi-layer teams to meet strict SLAs and quality benchmarks while transitioning the team to an AI-augmented operational model. Candidates must have extensive domain expertise and leadership experience within high-volume, regulated environments. This is a strictly onsite, rotational shift role based in Vietnam.
TAL's take
Solid tier-2 role with clear operational ownership in a high-stakes FinCrime program, though limited by strict onsite/BPO-style environment.
Very clear, structured requirements and operational mandates provided for the FinCrime program.
Watchouts
- 24/7 rotational shifts including nights and weekends
- No electronic devices permitted on floor
- Requires relocation to Vietnam
Must haves
- 8-10 years of core financial crime process experience
- Experience in multi-team leadership across AML/KYC/Sanctions/TM/EDD
- Proven track record managing strict SLAs and quality targets
- Ecommerce or digital platform industry experience
- Strong English verbal and written communication skills
- Ability to work rotational shifts including nights and weekends
Tools and skills
Nice to have: cams, cfe, cgss, lean six sigma, pmp.
About the company
Global BPO and professional services firm specializing in AI-driven operations for enterprises.
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