Operations Manager
Trivium Education is seeking an Operations Manager to lead quality support for their tutoring team in Delhi. The role involves monitoring tutoring standards, conducting performance audits, and implementing process improvements. Candidates must be proficient in MS Office and possess strong stakeholder management experience. This position will focus on driving service excellence through data-backed recommendations and tutor development initiatives.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Trivium Education is seeking an Operations Manager to lead quality support for their tutoring team in Delhi. The role involves monitoring tutoring standards, conducting performance audits, and implementing process improvements. Candidates must be proficient in MS Office and possess strong stakeholder management experience. This position will focus on driving service excellence through data-backed recommendations and tutor development initiatives.
TAL's take
Well-defined operational role within a relevant industry, though lacking explicit compensation and seniority YOE markers.
The JD provides a clear scope focusing on tutoring quality assurance, performance monitoring, and stakeholder management.
Must haves
- Bachelor's degree in Education, Business Administration, Operations or related field
- Strong experience in customer service and stakeholder management
- Excellent attention to detail and problem-solving skills
- Good understanding of the education and tutoring industry
- Strong communication and interpersonal skills
- Ability to analyze data and identify trends
- Proficiency in MS Office tools (Excel, PowerPoint)
Tools and skills
About the company
Established company in the education sector, default to tier 2 for recognized industry players.