Senior Customer Support Trainer
Truemeds is hiring a Customer Service Trainer to design and deliver training programs in their Powai office. The role focuses on onboarding new hires, improving agent performance, and maintaining process documentation. Candidates must have experience in BPO or contact center training environments and strong presentation skills. The position tracks performance improvement against KPIs like CSAT and error rates.
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Experience
2-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Truemeds is hiring a Customer Service Trainer to design and deliver training programs in their Powai office. The role focuses on onboarding new hires, improving agent performance, and maintaining process documentation. Candidates must have experience in BPO or contact center training environments and strong presentation skills. The position tracks performance improvement against KPIs like CSAT and error rates.
TAL's take
Solid tier-2 company with a clearly defined training role in the support domain.
The JD is very clear about training responsibilities, KPIs, and required skills for a customer support trainer.
Salaries at Truemeds
21.6 LPA average
Based on 7 Grapevine salary entries for Truemeds.
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Must haves
- 2-5 years experience in customer service or BPO training
- Excellent verbal and written communication skills
- Strong presentation and facilitation abilities
- Understanding of customer service operations and quality parameters
- Proficiency in MS Excel and PowerPoint
Tools and skills
About the company
Established mid-stage startup in the healthtech sector.
Posts mentioning Truemeds
Looking for referral at Truemeds
Anyone who work there please dm.
How do I contact Truemeds customer care?
Select order -> Order details tab -> Cancel order or by calling our Customer Service Representative at +91-9288-642-713(Between 9am-9pm, all 7 days). Customer has to connect with the customer service team on +91-9240250346.
22 LPA Paytm or 23 LPA Truemeds?
Hi, I have got an offer as a frontend developer (3.5 YoE) from these 2 companies, please help me decide.