French-Speaking Cybersecurity Customer Experts
Teleperformance is seeking a French-speaking Cybersecurity Customer Support Specialist to assist customers with antivirus and security software in Greece. The role involves troubleshooting technical issues across Windows, Mac, and mobile platforms via phone, chat, and email. Candidates are expected to maintain high customer satisfaction while managing technical cases effectively. The position offers full relocation support and training, serving as an entry point for a career in a multinational environment.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, Greece
Company
Tier 2
What you will work on
Teleperformance is seeking a French-speaking Cybersecurity Customer Support Specialist to assist customers with antivirus and security software in Greece. The role involves troubleshooting technical issues across Windows, Mac, and mobile platforms via phone, chat, and email. Candidates are expected to maintain high customer satisfaction while managing technical cases effectively. The position offers full relocation support and training, serving as an entry point for a career in a multinational environment.
TAL's take
The role is a standard customer support position for a BPO firm with relocation benefits, lacking specific high-impact technical engineering responsibilities.
The JD is clear about the customer-facing support duties and the required technical knowledge for troubleshooting consumer software.
Salaries at Teleperformance
6.0 LPA average
Based on 45 Grapevine salary entries for Teleperformance.
Other
0 - 2 years | L2
5 LPA average
Range: 5 - 5 LPA
Operations
0 - 2 years | L2
4 LPA average
Range: 4 - 4 LPA
Design
0 - 2 years | L2
2 LPA average
Range: 2 - 2 LPA
Finance
0 - 2 years | L2
3 LPA average
Range: 3 - 3 LPA
Must haves
- Fluency in French
- Very good communication skills in English
- Familiarity with current Anti-Malware and Firewall products
- Ability to troubleshoot common PC, Mac and mobile issues
- Knowledge of MAC, iOS and Android Operating Systems
- Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
Tools and skills
About the company
Teleperformance is a large global BPO provider; however, this specific role is a customer support position within their Greece operations, justifying a Tier 2 rating.
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This Research Paper changed my life forever.
It was one of the papers that was discussed in my interview at Goldman. I came to know about this research paper a few years back after consulting a friend doing an ML PhD at University of Maryland, College Park. The explanation of the paper: 1. Initialize the neural network with small random values typically (-0.1,0.1) to avoid symmetry issues. 2. Now get ready to do Forward propagation: you pass thetraining data through the multilayer perceptron and compute the output. For each neuron in the MLP, calculate the weighted sum of its inputs and apply the activation function. (my favourite is tanh for LSTM applications) 3. Now compute the loss using a loss function like mean squared error, between output computed and the actual value. 4. Now get ready to do backpropagation, where you need to calculate the gradient of the loss function with respect to each weight by propagating the error backward through the network. 5. So, compute partial derivatives of the loss with respect to each weight, starting from the output layer and moving back to the input layer. 6. Here is the fun part: update the weights using the gradients obtained from the backward pass. here people usually use adam optimizer, which allows for accelerated stochastic gradient descent. Fun trivia: Adam stands for "Adaptive Moment Estimation". 7. Now repeat the forward and backward propagation process for numerous tries until theperformance of the model stabilizes.