Payment Experience Associate I (Night shift)
Flywire is hiring a Payment Experience Associate for their Bengaluru office to handle global payment inquiries. The role involves troubleshooting payment issues across various channels like phone, chat, and email during US-aligned night shifts. You will act as a brand ambassador, leveraging Zendesk and internal banking tools to resolve complex payer problems. It is a highly collaborative position within a diverse, global team.
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Experience
3+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Flywire is hiring a Payment Experience Associate for their Bengaluru office to handle global payment inquiries. The role involves troubleshooting payment issues across various channels like phone, chat, and email during US-aligned night shifts. You will act as a brand ambassador, leveraging Zendesk and internal banking tools to resolve complex payer problems. It is a highly collaborative position within a diverse, global team.
TAL's take
Solid mid-tier fintech role with global exposure and clear support functions.
The JD provides a very clear breakdown of daily responsibilities, required communication skills, and expected shift hours.
Salaries at Flywire
45.0 LPA average
Based on 1 Grapevine salary entries for Flywire.
Sales
20 - 22 years
45 LPA average
Range: 45 - 45 LPA
Must haves
- 3 years of experience in customer support
- Business proficiency in English
- Ability to work US Pacific Time zone shift
- Strong written and verbal communication skills
- Experience communicating with a global customer base
Tools and skills
Nice to have: banking back office systems.
About the company
Global fintech company with significant scale, but not in the tier-1 global or India list provided.