Associate - Customer Support System
CRI Group is hiring a customer support associate based in Coimbatore. The role focuses on managing support calls and logging service tickets within a CRM system. Candidates are expected to collect feedback from customers on services provided. BPO experience is considered a preferred qualification for this role.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
CRI Group is hiring a customer support associate based in Coimbatore. The role focuses on managing support calls and logging service tickets within a CRM system. Candidates are expected to collect feedback from customers on services provided. BPO experience is considered a preferred qualification for this role.
TAL's take
Low-tier support role with very minimal requirements and lack of scope definition.
Role description is very generic and lacks specific technical or operational detail.
Must haves
- Handling customer support call management process
- Service ticket logging in CRM
- Collect customer feedback
About the company
Unfamiliar company, default mid-tier assigned as per instructions.
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