Customer Contact Comms Associate
Accenture is seeking a Customer Support Associate to join their customer support vertical in Gurugram. The role involves managing and resolving customer queries, handling escalations, and meeting SLA targets through various communication channels including email and chat. Candidates are expected to perform under pressure while working in a team-based, individual contributor capacity. This position requires a commitment to quality and flexibility to work in rotational shifts.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture is seeking a Customer Support Associate to join their customer support vertical in Gurugram. The role involves managing and resolving customer queries, handling escalations, and meeting SLA targets through various communication channels including email and chat. Candidates are expected to perform under pressure while working in a team-based, individual contributor capacity. This position requires a commitment to quality and flexibility to work in rotational shifts.
TAL's take
Stable global firm offering a well-defined, standard support role suitable for junior candidates.
The JD clearly defines the role responsibilities, team hierarchy, and communication channels, leaving no ambiguity about daily tasks.
Salaries at Accenture
12.7 LPA average
Based on 5,661 Grapevine salary entries for Accenture.
Information Technology
0 - 2 years | L12
3 LPA average
Range: 2 - 8 LPA
Human Resources
0 - 2 years | L12
5 LPA average
Range: 4 - 8 LPA
Accounting
0 - 2 years | L12
6 LPA average
Range: 5 - 8 LPA
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Must haves
- 1-3 years of experience
- Proficiency in email and chat processes
- Strong written and verbal communication
- Ability to work under pressure
- Ability to work in rotational shifts
Tools and skills
About the company
Accenture is a large global professional services firm, categorized as Tier 2 in an engineering/technical context.
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