Service Desk Solution Architect_98609
This Service Desk Solution Architect role at MyCareernet focuses on designing AI-first and GenAI-enabled service desk solutions. The candidate will lead delivery-led solutioning, including RFP responses, target operating models, and automation roadmaps. Requirements include extensive experience in service desk operations and a strong grasp of ITSM processes and GenAI applications. The role emphasizes driving productivity and SLA improvements through data-driven architectural decisions.
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Experience
8-12 years
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
This Service Desk Solution Architect role at MyCareernet focuses on designing AI-first and GenAI-enabled service desk solutions. The candidate will lead delivery-led solutioning, including RFP responses, target operating models, and automation roadmaps. Requirements include extensive experience in service desk operations and a strong grasp of ITSM processes and GenAI applications. The role emphasizes driving productivity and SLA improvements through data-driven architectural decisions.
TAL's take
Role has clear domain focus and seniority, but company brand is unknown.
Highly specific role focusing on GenAI integration within ITSM and Service Desk architecture.
Must haves
- 8-12 years of IT Service / Service Desk experience
- Hands-on experience in Service Desk delivery / operations
- Prior experience as Solution Architect or Pre-sales Lead
- Proven exposure to AI / GenAI and automation applications
- Strong analytical mindset with comfort in data-driven solutioning
Tools and skills
Nice to have: servicenow certification, ai-related certifications.
About the company
Unfamiliar company, default mid-tier.