Technical Customer Support Engineer with US Product based Co Pune (Work from Office)
Technical Customer Support Engineer role at Seventh Contact Hiring Solutions in the B2B SaaS domain. The role involves managing customer inquiries, troubleshooting technical issues, and collaborating with cross-functional teams to ensure high satisfaction. Candidates must have experience with SQL, APIs, ticketing systems, and possess strong communication skills. The position requires working in 24/7 rotational shifts.
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Experience
1-3 years
Function
Support
Work mode
Hybrid, India
Company
Tier 3
What you will work on
Technical Customer Support Engineer role at Seventh Contact Hiring Solutions in the B2B SaaS domain. The role involves managing customer inquiries, troubleshooting technical issues, and collaborating with cross-functional teams to ensure high satisfaction. Candidates must have experience with SQL, APIs, ticketing systems, and possess strong communication skills. The position requires working in 24/7 rotational shifts.
TAL's take
Role is a support position at a staffing agency, resulting in lower caliber score.
Clear requirements and responsibilities defined for a technical support role.
Must haves
- 1+ years in a Technical support role in SaaS enterprise products
- Strong Experience with SQL
- Knowledge of REST APIs, Postman, Kibana, Grafana
- Experience with ticketing systems like JIRA
- Ability to work in 24/7 rotational shifts
Tools and skills
About the company
Staffing and recruitment agency.
Posts mentioning Seventh Contact Hiring Solutions
Real Madrid to Face Liverpool and Dortmund in New Champions League Format
- Real Madrid will have rematches of their past three Champions League title wins against **Liverpool** and **Borussia Dortmund** in the new eight-game schedule format. - The traditional group stage has been abolished, replaced by a revamped 'league phase' featuring 36 teams. - **Cristiano Ronaldo** received a special award from UEFA President Aleksander Ceferin for his achievements in the Champions League during the draw ceremony in Monaco. - Real Madrid's fixtures include matches against Liverpool, Dortmund, and Milan in the first round, considered a manageable draw for the team. - Liverpool, under new manager Arne Slot, will host Real Madrid and Bayer Leverkusen in the new league phase format as they aim for their seventh European Cup.
Joe Root's Record-Equalling Century Puts England on Top Against Sri Lanka
- Joe Root's 33rd century ensured England capitalized on batting first in the second Test against Sri Lanka at Lord's. - Root's dismissal was a bonus for Sri Lanka, but England's total feels around par. - This century, Root's sixth at Lord's, took him past Sir Alastair Cook as England's highest run-scorer in home Tests. - Root and Gus Atkinson's seventh-wicket partnership of 92 helped England reach 7-358 by the close of day one. - Sri Lanka won the toss and chose to bowl first, initially keeping Jamie Smith quiet before he and Root accelerated.
Indian Para-Athletes Shine in Paris: Preethi Pal & Nishad Kumar Lead the Charge
- Preethi Pal made history on Sunday by becoming the first Indian woman track and field athlete to win two medals at the Paralympics. - She is only the second Indian woman to win two medals in a single Paralympics, after Avani Lekhara’s gold and bronze at the Tokyo Paralympics three years ago. - Nishad Kumar, 24, cleared 2.04 meters to win India’s third para-athletics medal at the Paris Games and seventh overall. - On Friday, Preethi had clinched India's first athletics medal in a Paralympics track event, winning a bronze in the women's T35 100m competition with a personal best time of 14.21 seconds. - Nishad Kumar clinched his second successive silver in the men's high jump T47 category with a season's best effort of 2.04m.