Jr Customer Service Executive - Global Network Operations
Tata Communications is hiring a Customer Service Executive for their Pune division to manage front-desk operations and global network communications support. The role involves greeting customers, managing inquiries, handling administrative tasks, and coordinating with internal teams to resolve issues. Candidates should have strong communication skills and basic proficiency in office and CRM software. This position requires rotational shift availability and a professional, customer-first approach.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tata Communications is hiring a Customer Service Executive for their Pune division to manage front-desk operations and global network communications support. The role involves greeting customers, managing inquiries, handling administrative tasks, and coordinating with internal teams to resolve issues. Candidates should have strong communication skills and basic proficiency in office and CRM software. This position requires rotational shift availability and a professional, customer-first approach.
TAL's take
Stable established company but role is a junior front-desk support position with limited growth signal.
The JD is very clear and well-structured regarding responsibilities, KPIs, and requirements for a customer service role.
Salaries at Tata Communications
19.1 LPA average
Based on 41 Grapevine salary entries for Tata Communications.
Engineering
0 - 2 years | B2-1
6 LPA average
Range: 2 - 8 LPA
Other roles
0 - 2 years | B2-1
6 LPA average
Range: 5 - 10 LPA
Engineering
2 - 4 years | B3-2
7 LPA average
Range: 7 - 7 LPA
Other roles
2 - 4 years | B3-2
19 LPA average
Range: 8 - 36 LPA
Must haves
- Engineering degree or equivalent work experience
- Prior experience in customer service or front office
- Excellent communication and interpersonal skills
- Basic computer proficiency including MS Office and CRM tools
Tools and skills
About the company
Established global telecommunications and enterprise services company.
Posts mentioning Tata Communications
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Tata Comm CEO on Trump Effect and AI Growth
- Tata Communications is closely monitoring the impact of Trump's initial policies but remains optimistic about business sentiment. - The company is focusing on AI cloud business, engaging with startups and enterprises, and bringing in external investors for its SaaS subsidiary, NetFoundry. - Tata Comm is also reviewing its international subsidiaries to streamline structure for future acquisitions. Source: [Inc42](https://www.moneycontrol.com/news/business/too-early-to-assess-trump-effect-but-a-trade-war-is-unlikely-says-tata-comm-ceo-12917486.html)