Quality Auditor
Firstsource is seeking a Quality Analyst to perform audits on customer interactions and back-office transactions within the energy utility process. The role involves assessing transactions for accuracy and compliance, providing constructive coaching, and documenting performance trends. Candidates must be proficient in Excel and demonstrate strong communication and attention to detail. The position requires experience in international voice processes and supports operational excellence for global clients.
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Experience
2-5 years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
Firstsource is seeking a Quality Analyst to perform audits on customer interactions and back-office transactions within the energy utility process. The role involves assessing transactions for accuracy and compliance, providing constructive coaching, and documenting performance trends. Candidates must be proficient in Excel and demonstrate strong communication and attention to detail. The position requires experience in international voice processes and supports operational excellence for global clients.
TAL's take
Stable established company with a clearly defined quality assurance role in a specialized sector.
The JD provides a very clear scope, specific responsibilities, and defined experience requirements.
Must haves
- 2-5 years of experience in quality auditing
- Experience in international voice process
- Understanding of QA processes and feedback
- Proficiency in Excel and audit documentation
- Strong attention to detail
- Strong written and verbal communication
Tools and skills
Nice to have: ai tools.
About the company
Established global BPO provider with significant scale.
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Thoughts on firstsource
So I might be getting an offer from them for full stack. Have about 6yoe. Current ctc 17. How much should I ask for? Is it a good company? Any other thoughts?