Business Support Senior Assoc.
NTT DATA is hiring a BPO Business Support Senior Associate in Coimbatore to provide front-line customer service via chat and email. The role focuses on addressing policyholder inquiries, managing CRM documentation, and escalating service issues. Candidates must have experience in chat support, proficiency with CRM tools like Salesforce, and the ability to work night shifts. The role involves working within the insurance domain, handling payments, policy information, and claims.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
NTT DATA is hiring a BPO Business Support Senior Associate in Coimbatore to provide front-line customer service via chat and email. The role focuses on addressing policyholder inquiries, managing CRM documentation, and escalating service issues. Candidates must have experience in chat support, proficiency with CRM tools like Salesforce, and the ability to work night shifts. The role involves working within the insurance domain, handling payments, policy information, and claims.
TAL's take
Established global company but role is high-volume, shift-based support work.
Clear requirements, specific software tools, and well-defined shift expectations.
Watchouts
- 60+ hour weeks
- Requirement for overtime
Must haves
- Minimum 2+ years experience in chat support
- Excellent verbal and written communication skills
- Proficient experience using a computer with Windows PC applications
- Typing speed of 35 wpm
- Ready to work in complete night shifts
- Any graduation with English as a compulsory subject
Tools and skills
About the company
Global IT services and consulting firm, established presence.
Posts mentioning NTT DATA North America
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me