ITSM & Automation Lead
Talentmatics is seeking an experienced ITSM & Automation Lead to drive enterprise-wide IT service management transformation and intelligent automation. The role involves defining strategy, implementing platforms like ServiceNow and UiPath, and leading AIOps and GenAI initiatives. The ideal candidate will have deep ITIL expertise and proven experience managing cross-functional teams and automation roadmaps. This position requires 10-12 years of experience in IT operations with a focus on service excellence and stakeholder engagement.
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Experience
10-12 years
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
Talentmatics is seeking an experienced ITSM & Automation Lead to drive enterprise-wide IT service management transformation and intelligent automation. The role involves defining strategy, implementing platforms like ServiceNow and UiPath, and leading AIOps and GenAI initiatives. The ideal candidate will have deep ITIL expertise and proven experience managing cross-functional teams and automation roadmaps. This position requires 10-12 years of experience in IT operations with a focus on service excellence and stakeholder engagement.
TAL's take
Solid mid-tier role with clear, well-defined leadership responsibilities in ITSM transformation, though company brand is unfamiliar.
Very clear scope, specific technology requirements, and structured responsibilities provided.
Must haves
- 10–12 years of overall IT experience
- Strong hands-on experience with ITIL v3/v4 frameworks
- Proven experience in enterprise ITSM transformation and automation programs
- Expertise in ServiceNow and automation tools
- Strong understanding of AIOps and observability platforms
- Excellent leadership and stakeholder management skills
Tools and skills
Nice to have: genai, cobit, iso 20000.
About the company
unfamiliar company, default mid-tier