Complaint Officer & Service Center Advisor
AIG is seeking a Complaint Officer and Service Center Advisor for their Dubai operations. This role focuses on handling client complaints, policy servicing, and claim documentation while ensuring compliance with UAE regulatory standards. Candidates must be UAE Nationals with strong bilingual proficiency in English and Arabic. The role involves using internal tracking systems to manage customer feedback and maintain service level agreements.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, United Arab Emirates
Company
Tier 1
What you will work on
AIG is seeking a Complaint Officer and Service Center Advisor for their Dubai operations. This role focuses on handling client complaints, policy servicing, and claim documentation while ensuring compliance with UAE regulatory standards. Candidates must be UAE Nationals with strong bilingual proficiency in English and Arabic. The role involves using internal tracking systems to manage customer feedback and maintain service level agreements.
TAL's take
Global tier-1 insurance firm offering a stable operations role, though scope is limited and entry-level focused.
The JD clearly defines the operational duties, required languages, and regulatory focus for a specific regional seat.
Must haves
- UAE National with a Family book
- Customer Service Experience
- Very good oral and written communication skills in Arabic and English
- Computer literacy in windows applications
- Ability to work under pressure and meet deadlines
Tools and skills
Nice to have: salesforce, gen6, freedom, navins.
About the company
AIG is a leading global insurance organization with a massive international footprint.
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