Jr. Application Support
This is a junior-level application support role within the Nielsen Brandbank IT service team at NielsenIQ. The analyst will provide administrative support, manage internal ticketing via Jira, and troubleshoot proprietary application issues. Candidates are expected to have a methodical approach to diagnosis and strong customer service skills. The role offers growth opportunities into more technical support functions.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This is a junior-level application support role within the Nielsen Brandbank IT service team at NielsenIQ. The analyst will provide administrative support, manage internal ticketing via Jira, and troubleshoot proprietary application issues. Candidates are expected to have a methodical approach to diagnosis and strong customer service skills. The role offers growth opportunities into more technical support functions.
TAL's take
Solid established company with a defined junior role, though the technical scope is fairly entry-level and support-oriented.
The JD clearly defines the junior support and administrative responsibilities within an IT services context.
Salaries at NielsenIQ
10.5 LPA average
Based on 2 Grapevine salary entries for NielsenIQ.
Other roles
0 - 2 years
8 LPA average
Range: 8 - 8 LPA
Other roles
2 - 4 years | 4
13 LPA average
Range: 13 - 13 LPA
Must haves
- Willingness to learn new skills
- Analytical approach to fault diagnosis
- Good face to face customer service experience
- Experience using Jira
- Ability to manage application configuration and resolution
Tools and skills
Nice to have: microsoft sql, xml, json, google applications.
About the company
NIQ is a large global consumer intelligence company, categorized as Tier 2 due to its established market presence but not operating as a top-tier tech-first unicorn.
Posts mentioning NielsenIQ
Recent interview experiences for dev role
Interview experience and unfair practices If luck is not in your favour, you might do everything right and still not get selected. Here's my experience so far with a few companies I had bad experience with : #Nielsen - Did not revert back to me for almost a month. When they did, they kept another round of interview as my final round and communicated that I was selected. After taking all the documents, they scheduled yet another round with the director and said it will be the final round. Then again, they reached out to me saying we need to keep another round for formality and would not be technical. To my surprise, it was indeed a technical discussion that I was completely unprepared for. The last communication came from them that they CANNOT match my expectations on the compensation as the last round didn't go well. #UIPath All my interview rounds went really well and in fact in one of the rounds the manager gave me an informal confirmation that I will be hired. But then, HR reached out to me that one of the rounds didn't go well and hence they will need to reschedule it. I was okay with that and prepared really well, but during the interview the interviewer did not ask much of technical questions. It was a design round and he was not even interested in the question or my solution. I had to ask him explicitly if he wants me to go through the solution. As a result, the decision was negative. #Twilio Same story as UIPath #Rakuten The interview process took 1 month. I finished all the rounds and HR communicated that the result was positive and asked to submit the documents. HR ghosted me for a week and then informed me that the last round didn't have a positive feedback and hence can't proceed with my position. When I asked her why it was communicated positively earlier, she simply denied it. #F5 Networks They took all my rounds, including the cultural fitment. The director told me during his discussion that he is looking forward to me joining the team. HR expedited the process to finish all my rounds early as the position was urgent and said she will rollout the offer soon. Then, two weeks passed and no response from them. Later, she informed me that they decided to go against other candidate as he came through some referrals. # HPE It has happened twiced that the HR called saying my profile is shortlisted and was behind me to submit the application so that they can schedule the interview. After submitting the application, I got a rejection mail within a week. #Infracloud I went till the last round. It was taken by a female lead who was extremely unprofessional, and asked questions about the keywords that she knew. If I answered with the correct explanation and theory, she would only see if the keyword matches else reject my answers. These experiences shatters a person's confidence completely. And makes you wonder, even with right skills, amazing interview feedbacks, things can still go wrong and you have no control over it. But I wish the interview processes are fair, and one gets what they struggle for.
Nielsen offered 15 lpa ppo during internship but reduced package to 12 lpa now.
Nielsen soon will be in Trouble!
The plague has just checked in after destroying companies and its culture like oyo, ring central and byjus.. Wondering after all the above track records how Mr.A lands in C level jobs. Ada gomala!